POSITION – DATA ENTRY/OUTBOUND CUSTOMER SERVICE SPECIALIST
DATA ENTRY/OUTBOUND CUSTOMER SERVICE SPECIALIST
DESCRIPTION
We are seeking a Data Entry/Customer Service Specialist who will report to the onsite Sales Manager. Prior experience as a technical sales representative, in inside sales, and/or other internet sales roles are very helpful to finding success in this role.
RESPONSIBILITIES:
- Make 30-80 ongoing phone calls to identify business opportunities by prospecting, qualifying them.
- Set up appointments and work jointly with the outside sales team to negotiate and close business.
- Develop a prospect funnel using the internet to find IT, Medical, Lab, etc. executive’s contact info.
- Develop industry knowledge and a sales script to explain our value-added solutions in a short story.
- Build sustainable customer relationships and trust through open and interactive communications.
- Strong computer skills to accurately input text and data information into ERP and CRM systems.
- Monitor and reply timely to customer inquiries while providing outstanding customer service.
- Provide timely daily customer records, sales, inventory, and any other required reporting.
REQUIRED QUALIFICATIONS:
- High school diploma or equivalent; higher degree preferred.
- Minimum 2 years relevant work experience. Prior experience with FedEx, ShipStation, R2, and ISO standards, preferred.
- Experience in utilizing a warehouse ERP inventory system, Excel, shipping, receiving, material handling, safety management, data entry, reporting, oral and written skills, etc.
We are looking for someone who can get the job done! This is a once-in-a-lifetime opportunity for the right person. We are entering a huge growth phase. Help lead us there!
PHYSICAL DEMANDS:
Ability to lift and carry up to 50 pounds, bend, squat, push, pull, reach overhead and lift repeatedly, stand for long periods, etc.
COMPENSATION/HOURS
$18- $33+/hour depending on skills, with additional uncapped upside incentives. Medical, Dental, Vision, 401k, and Profit-Sharing plan, etc. This is a full-time position in Fremont, CA. Hours are Mon – Thu, 7:00 am – 5:30 pm. Please forward your resume with why you are a good fit to: careers@surplusservice.com .
Surplus Service is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Surplus Service considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
